Terms Of Business

Imprint Design & Media Ltd

Effective from: 16th July 2025

These Terms & Conditions (“Agreement”) apply to all services provided by Imprint Design & Media Ltd (“we”, “us”, “our”) to the Client (“you”, “your”). By accepting a proposal or making a payment, you agree to be bound by these terms.

All work will be outlined in a formal proposal or scope document. Any work requested outside of that scope will be quoted and charged separately.

Unless otherwise stated in your proposal:

• Branding packages include up to 2–3 rounds of revisions, depending on the package.
  
• Website packages include 2–3 rounds of design/development revisions.
  
• Retainer tasks and graphic design items include 1 round of revision per task.

Additional revisions beyond those included will be billed at our standard hourly rate of £60/hour.

• A 50% non-refundable deposit is required before work begins.
  
• The remaining 50% is due upon final delivery or before launch, whichever comes first.
  
• Monthly retainers and support plans are invoiced in advance, with a 7-day payment term.

Late payments may result in paused work and may incur a 5% monthly interest fee on the outstanding balance.

If Imprint Design has fulfilled the project brief and met the agreed specification, no refunds will be issued.

Disputes must be submitted in writing to info@imprintdesign.media and will be reviewed by our team for resolution. We are committed to finding fair outcomes where possible, but refunds are not guaranteed if the agreed deliverables have been met.

• The initial deposit is non-refundable.
  
• If a project is cancelled after work has begun, the client will be invoiced for time and work completed to date.
  
• We reserve the right to retain ownership of unused or unpaid-for concepts.

• You agree to provide timely feedback, content, assets, and approvals to keep the project on track.
  
• All content and imagery must be owned by the client or properly licensed.
  
• Clients are responsible for supplying accurate information and content.
  
• Imprint Design is not liable for legal issues or claims arising from client-supplied content, including any copyright or trademark infringements.

Delays in communication exceeding 14 days may result in project pause or closure.

• Once full payment is received, you own the rights to final approved designs and deliverables.
  
• We retain the right to showcase work in our portfolio and marketing unless otherwise agreed in writing.
  
• Unused concepts and development files remain the intellectual property of Imprint Design & Media Ltd.

• All websites are built using WordPress and the Avada theme (licence included).

• Projects include mockups for approval before development begins.
  
• Any required third-party plugins, themes, fonts, or services will be quoted and billed separately.
  
• All websites will include a “Designed & Maintained by Imprint Design” footer credit, unless otherwise agreed.

  To remove this credit, a fee of £100 + VAT will be applied.

Important Notices:

• Imprint Design is not liable for indirect, incidental, or consequential damages resulting from the use of the website.
  
• Once the website is live, clients are responsible for backing up their data, unless a maintenance agreement is in place.
  

We are not liable for issues caused by client-initiated changes post-launch, including broken functionality, content loss, or security risks.

• Retainer time or tasks do not roll over unless agreed in writing.
  
• Requests must be submitted via email or your designated platform (e.g. project board).
  
• Work outside your agreed plan will be quoted and billed separately.
  
• Most tasks are completed within 3–5 working days, depending on complexity and capacity.

• All posts, graphics, and captions will be submitted for client approval before publishing.
  
• No posts will go live without written client approval, provided via email, WhatsApp, or project system.
  
• Delays in approval may affect the content schedule; we are not liable for missed posts due to client inaction.
  
• Monthly content quotas (e.g. 15 posts) must be approved within the calendar month and do not roll over.

Any changes requested after approval and scheduling may incur additional charges.

• We design and manage print via third-party suppliers but do not handle print production in-house.
  
• While we work with trusted printers, we are not liable for delays, misprints, or print errors once the final design has been approved and sent to production.
  
• Colour variation between screen and print may occur and is not a fault.
  
• Final designs are supplied as print-ready PDFs unless otherwise agreed.

• We use reputable tools (e.g. Hike SEO) and proven best practices, but cannot guarantee specific rankings or ad results due to external factors such as algorithms and competition.
  
• SEO is a long-term strategy; improvements often take several months.
• Google Ads management does not include ad spend, which will be paid directly through the client’s Google account.

• Imprint Design is not liable for any indirect, incidental, or consequential loss or damages, including business interruption or loss of income.
  
• Our total liability for any service shall not exceed the total amount paid for that specific service.

Clients agree to indemnify us against any legal action or claim resulting from the use of content provided by the client.

• Either party may terminate a project or retainer agreement with 14 days’ written notice.
• All completed work will be invoiced and must be paid in full before any handover or final files are delivered.

   

We reserve the right to suspend services if communication becomes unreasonably delayed or payment terms are breached.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the English courts.

Imprint Design & Media Ltd
Email: info@imprintdesign.media
Website: www.imprintdesign.media