Our Terms

1. Introduction

These Terms of Business (“Terms”) apply to all projects and services provided by Imprint Design (“we”, “us”, “our”) to the client (“you”, “your”). By engaging our services, you agree to be bound by these Terms unless a separate written agreement has been signed by both parties.

2. Quotations & Proposals

All quotations are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute a contract until accepted by the client in writing (including email) and the initial deposit has been received. We reserve the right to amend a quotation if the scope of work changes after acceptance.

3. Payment Terms

All website and design projects are subject to the following payment schedule:

• 50% deposit — payable before any design work begins. This covers the creation of initial design mockups, concepts, and visual direction for the project.
• Remaining 50% — payable upon approval of the final design mockups and before development commences. No development work (coding, building, or deploying) will begin until the full balance has been received.

Invoices are due within 14 days of issue unless otherwise agreed. We accept payment via bank transfer or card. Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

For ongoing retainer or management services, invoices are raised monthly in advance and are due within 14 days.

Monthly Retainers

Monthly retainer agreements are tied to the initial contract length agreed at the start of the engagement. Upon completion of the initial contract period, the retainer moves onto a 30-day rolling contract.

To cancel a retainer, 30 days’ written notice must be provided. All payments falling within the notice period remain due and payable in full, regardless of whether services are utilised during that time.

4. Project Timeline & Delays

We will provide estimated timelines at the start of each project. These are given in good faith but are not guaranteed. Timelines may be affected by:

• Delays in receiving content, feedback, or approvals from the client
• Changes to the agreed scope of work
• Third-party dependencies (e.g. domain providers, hosting, integrations)

If a project stalls for more than 30 days due to lack of client communication or materials, we reserve the right to archive the project. Reactivation may be subject to revised timelines and additional fees.

5. Scope of Work & Change Requests

The scope of each project is defined in the accepted proposal or quotation. Any work requested beyond the original scope (“change requests”) will be quoted separately and must be approved before work begins.

Minor adjustments and refinements within reason are included, but significant additions — such as new pages, features, or functionality not in the original brief — will be treated as change requests.

6. Design Revisions

Unless otherwise stated in the proposal, projects include up to two rounds of design revisions per phase. Additional revision rounds may be charged at our standard hourly rate. A revision is defined as a set of amendments to an existing approved concept — not a complete redesign or change of direction.

7. Client Responsibilities

You agree to:

• Provide all required content (text, images, logos, login credentials) in a timely manner
• Designate a single point of contact for approvals and feedback
• Review deliverables and provide feedback within 7 working days of receipt
• Ensure that any materials you provide do not infringe third-party rights

8. Intellectual Property

Upon receipt of full and final payment, ownership of the final approved deliverables (e.g. logo files, website design) transfers to you. Until full payment is received, all intellectual property remains with Imprint Design.

We reserve the right to display completed work in our portfolio and marketing materials unless a written request is made to exclude specific projects.

Source files, working files, and unused concepts remain the property of Imprint Design and are not included unless explicitly agreed.

9. Cancellation & Refunds

If you wish to cancel a project after work has commenced:

• The initial 50% deposit is non-refundable as it covers design work already undertaken or scheduled.
• If cancellation occurs after the second payment has been made but before development is complete, a refund may be issued for the portion of development work not yet completed, at our discretion.
• Completed work up to the point of cancellation will be delivered to the client.

We reserve the right to cancel a project if the client is in breach of these Terms, including non-payment. In such cases, no refund will be provided for work already completed.

10. Liability & Warranties

We will carry out all work with reasonable skill and care. However:

• We do not guarantee specific results such as search engine rankings, traffic volumes, or conversion rates.
• Our total liability for any claim arising from the project shall not exceed the total fees paid by the client for that project.
• We are not liable for any indirect, incidental, or consequential losses including loss of profits, data, or business opportunities.
• We are not responsible for any issues arising from third-party services, plugins, hosting providers, or platforms outside our control.

11. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the project. This obligation survives the completion or termination of the project.

12. Website Hosting & Maintenance

Unless a separate hosting or maintenance agreement is in place, we are not responsible for the ongoing maintenance, security, or uptime of your website after launch. We recommend an ongoing management plan to ensure your site remains secure and up to date.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, or internet outages.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms of Business, please contact us at info@imprintdesign.media or call 01634 477 421.